Delivery

Deliveries. We deliver anywhere within Metro Manila and in selected areas of Rizal including Cainta, San Mateo, and Antipolo. Deliveries outside our scope can still be arranged via third-party courier wherein the customer shoulders the additional fees.

Delivery Time. Meals are delivered to you the night before consumption (ex. Monday meals are delivered on Sunday) between the hours of 3:00 to 9:00 PM with no specific committed time as our riders have different routes every day. Our rider will wait up to 10 minutes after arriving at your place. Should no one be available to receive the meals on your behalf, our rider will immediately leave and return your meals to our commissary.

Non-Delivery. We reserve the right to re-schedule or cancel deliveries to ensure the safety of our riders. This may be due to events such as severe weather conditions, natural disasters, calamities or other unforeseen circumstances, including but not limited to strike, war rebellion, or civil unrest. Our Team will inform you should there be any changes to your delivery schedule.

Delivery Fee. We offer free shipping for orders over PHP 2000. Any additional fees, such as village fees & parking fees incurred during delivery, as well as delivery fees for adjusted delivery schedules or special arrangements and deliveries outside our scope - as requested by the client - are billable to the client.

Acceptance of Deliveries. Upon receipt, your meals should be stored in your freezer or refrigerator respectively to ensure the quality of the meals delivered to you.

Security and Authorization. If you require us to access secure parts of your home or building in order to deliver your NUTHERA meals, please notify us of this at the time of placing your order. We strongly advise to give an authorization letter to the management of the building to notify them that you will be receiving a delivery from us to avoid delay of delivery and spoilage of meals.

Change in Shipping Address. Kindly inform us of any changes in your delivery address 24 hours before the next scheduled delivery day. All changes are effective 24 hours after receipt and acknowledgment of the Customer Service or the Logistics Team. In certain circumstances that you are not able to inform us about your change in the delivery address and our rider is already on their way to your original address, we can arrange the new delivery set up however, your address will be the last drop of our riders and freshness of meals is not guaranteed due to longer exposure on the road. You may also opt to have it delivered the following day, in which case, you will be asked to fill out a waiver as we cannot guarantee the freshness of the product. NUTHERA will not be held responsible for this.

Meals and Subscription

Your Meal Plan. Our menus are designed by the team of experts behind Nuthera. We aim to provide nutritionally balanced meal plans designed for weight loss, general health, fitness, and overall well-being. There are several calorie tiers and number of meals per day that you can choose from. By availing of our services, you are responsible for choosing your meal plan program and warrant that you are physically and medically fit to avail of our services. If you have any questions about the nutritional aspects of this service, please let us know immediately and we will be happy to discuss these with you. Any nutritional advice must not be relied upon as specific health and medical prescription. For your specific medical conditions, and if you are in any doubt of your health, please consult your physician or doctor prior to availing of our service.

NOTE: Weight loss results may vary and can be influenced by other factors, including your metabolic rate, energy expenditure, hormonal imbalance, diet (foods you eat other than our meal deliveries) and other preexisting medical conditions.

Nutritional Information. The nutritional information of your meals is computed by our registered Nutritionist-Dietitians. The information published on our website may change at any time. If you have specific health and medical needs it is still best to consult with your nutritionist-dietitian or medical doctor. We will not be held liable for any loss or damage resulting from your reliance on our nutritional information.

Menu. Menus are posted at least a week in advance on our website. As we rely on fresh seasonal ingredients, we reserve the right to make any changes to the menus without prior notice.

Food Restrictions, Allergies and Modifications. You may book a Custom Meal Plan if you have food restrictions, food intolerances, allergies or require specific modifications to our meal plans. We will gladly fully-customize your meal plans according to your individual needs. All customization requests are subject for approval by our Team. Our Team will contact you in case we cannot accommodate your request and if there are additional fees from our published rate.

The Nuthera Team will ask you to fill up a form and confirm your customization for the whole week before your meal plan starts. Any additional customization received mid-week will take effect for your next booking week. Additional customization for implementation within the week shall be subject to the approval of our team (ex. if ingredient causes adverse reaction: allergies, diarrhea etc). For clients booked with monthly meal plans, please advise us before 2PM Friday before the week starts for any changes.

Allergic or Adverse Reaction. While we can cater to clients who have sensitive medical conditions, allergies, dietary restrictions and food intolerances, we recommend you consult with your nutritionist or doctor for your specific prescription and nutritional requirements. While we do our best to customize your meals according to your needs and restrictions, we also cannot guarantee that our facility is free from a specific ingredient you are allergic to. We shall not be liable for any ingredient that causes a reaction.

The NUTHERA Guarantee. It is our intention to give total customer satisfaction through the goods and services we offer. Your meal plan should reach you in perfect condition. If you have any concerns with the quality of the meals, please contact us immediately. We shall endeavor to replace the items for your maximum enjoyment. If you do not let us know before 10:00 AM of the next delivery day of any such problems, we may not be able to refund the item or replace it and you will be deemed as having accepted your package for that day, unless we agree otherwise.

Pausing Subscription Periods. “Interludes” are week-long interruptions that you may request within your subscription period for travel or personal reasons. We require a 3-day lead time for this. For any request or information on pausing and ending of meal plan subscriptions, you may send us a message or email us at support@nuthera.ph and we will send a confirmation message to inform you that your request has been acknowledged. Non-receipt of this confirmation means that your request has not been processed, recognized, or approved due to various circumstances. It is the client’s responsibility to follow up on their specific requests.