Nuthera® Refund Policy

We have a no cancellation and no refund policy. You may contact our Customer Support Team if you need to pause or adjust your delivery days (see section on MEALS AND SUBSCRIPTION).

Refund requests for unconsumed subscription are subject for approval and will only be granted under special circumstances. Nuthera reserves the right to either grant or refuse any refund request. The Client must inform Nuthera at least 3 days or 36 hours prior to the start of the period to be refunded.

For all approved refunds, fees incurred by NUTHERA due to payment processing--such as but not limited to payment gateway and bank processing fees--shall be deducted from the total amount refunded to the Client.

Discounted and promotional rates will be forfeited and the original rate of the package will be used as a basis.

The rates of our monthly packages are especially designed to be consumed in full. Should the refund request be for a monthly subscription which has been partially consumed, the subscription will be recomputed based on following:

Should the consumed portion of the subscription be less than 1 month (or 20 days), the consumed portion will be computed based on the 1-Week Rate instead of the Monthly Package Rate availed. Refunded amount shall be the remaining value. Deduction for any payment gateway and bank processing fees shall still apply.

Should the consumed portion of the subscription be equal to or more than 1 month (or 20 days) but less than 3 months (or 60 days), the consumed portion will be computed based on the 1-Month Rate instead of the Monthly Package Rate availed. Refunded amount shall be the remaining value. Deduction for any payment gateway and bank processing fees shall still apply.